Good questions lead to better decisions.
Answers to common questions about bullion, polished diamonds, shipping documents, insured carriage and tracking.
Know before you go.
Information here is general guidance rather than a customs, tax, legal or insurance determination for an individual shipment.
Can gold bars or polished diamonds be sent internationally?
It may be possible, subject to the commodity, origin, destination, carrier acceptance, legal ownership, customs filings and any applicable restrictions. Verify these requirements before sending cargo.
What must be recorded for bullion?
Typically the number of bars, exact weights, fineness, identifying marks or serial numbers, proof of title and a supportable value. The carrier and authorities may request additional information.
What details matter for polished diamonds?
Include a stone count, individual carat weights, quality characteristics, any grading or laboratory reports, provenance and declared value.
Is the same paperwork used for polished and rough diamonds?
Not always. Rough diamonds can be subject to specific international certification controls in addition to other customs rules.
How does a gift transfer affect shipping?
A deed or letter of gift can help document the transfer, but the ownership, taxation and customs obligations must still be checked for the countries involved.
How can I know when the shipment was dispatched?
Use a genuine booking reference and supporting documents from the accepting carrier. A status on this website alone is not independent proof of dispatch.
Are consignments automatically insured?
No. Coverage must be evidenced in writing for the actual items, insured value, route, dates and exclusions. Do not assume coverage from a website description.
Can delivery dates or transit stops be guaranteed?
Only actual arrangements confirmed by the carrier can establish a planned route or estimated delivery. Customs procedures and disruptions can affect timing.
How do I start an enquiry?
Use the contact page with your intended origin and destination, commodity, quantity and approximate declared value. Do not send confidential identity or security details in an initial message.
Understanding the documents and the charges.
Does a website tracking number mean a carrier has collected my package?
No. A tracking-system entry may be administrative. For physical custody, ask for the named carrier’s actual cargo acceptance, warehouse or other handover record.
Is an estimated commodity value the same as the insured amount?
No. A sample spot-price calculation, an appraisal, a customs value and actual insurance coverage serve different purposes. The insurer’s written terms control the coverage offered.
Can I receive an exact transit route before a carrier has booked the shipment?
A route can be discussed as a possibility, but actual flight legs, handover points and timing require carrier confirmation. Customs and operational events can change an estimated arrival.
What should I check before paying shipping or customs-related charges?
Request a dated, itemized invoice naming the payee and underlying service. Verify the provider independently and check any government assessment through an authorized customs broker or the issuing authority. Do not rely solely on an email, message or tracking status.
Should I upload passports, bank information or storage details with my first enquiry?
No. Use the general enquiry form for high-level cargo information. Any sensitive documents should only be requested and exchanged through a securely agreed process with a verified and authorized party.
Start with an informed conversation.
Send the general facts about your proposed consignment. Any route, insurance or booking detail should be confirmed in writing.
Looking for a fuller explanation?
Explore practical posts about shipment statuses, insurance terms and international customs documentation.